Every conversation, one inbox.
Your buyers write on Instagram, WhatsApp, Telegram, email, and inside their member area. Zanfia pulls it all into one Communication hub in your dashboard, so you answer everything from one place and never dig through five apps again.
One hub, per-channel tabs.
The Communication hub gathers every channel your customers actually use. In-app DMs from the member area, on web and mobile. Full email history per customer. Instagram DMs through your Meta connection. WhatsApp Business with a guided embedded signup. Telegram through your own bot. Each channel keeps its own tab; you keep one workflow.
- In-app DMs: buyers message you straight from their member area, web and mobile
- Instagram DMs, WhatsApp Business, and Telegram in one unified external inbox
- Email history per customer, right next to the chat
New message from Anna: Instagram tab, replied from the dashboard.
Answer without switching apps.
Every reply goes out from the dashboard, on the channel the customer wrote on. No jumping between the Instagram app, a WhatsApp phone, a Telegram window, and your email client. You read, you reply, the right channel delivers it.
- Reply to any connected channel directly from Zanfia
- Guided connect flows: Meta for Instagram, embedded signup for WhatsApp, your own bot for Telegram
- One place to check instead of five apps to babysit
Three channels, zero app switches: replied from one screen.
The customer profile is one click away.
Conversations sit next to the customer profile: what they bought, which products they have access to, their order history. When someone asks "where is my invoice?" or "why can't I open module 3?", the answer is already on your screen. Support gets faster because the context never leaves the room.
- Purchases, products, and orders alongside every conversation
- Know who you are talking to before you type a word
- Answer account questions without opening a second tool
Anna K.: 2 products, 3 orders, last purchase this week.
Questions, answered
Which channels can I connect?
In-app DMs work out of the box for every buyer. On top of that you can connect Instagram DMs via Meta, WhatsApp Business through a guided embedded signup, and Telegram by connecting your own bot. Email history per customer is included automatically.
Do my customers need to install anything?
No. Buyers message you from their member area on web or mobile, or keep using the apps they already have: Instagram, WhatsApp, Telegram. You are the only one who moves into one place.
Can I see what a customer bought while chatting with them?
Yes. Every conversation sits next to the customer's profile: purchases, products, and orders are one click away, so support questions get answered with full context.
Stop checking five apps for one question.
Connect your channels once and answer everything from your dashboard, with every customer's history right beside the chat.