Answer questions under your lessons
Let customers ask questions under a lesson, in public or in private, and answer them from one Questions tab in your course.
With questions under lessons, customers ask about a lesson right where they watch it, and you answer from one Questions tab in the course. Answers stay under the lesson, so later customers find them before they ask the same thing. The feature is off by default and you turn it on per course.
Turn questions on for a course
Open the course settings
Open the course and go to its Settings tab (/courses/[course id]/settings). In the section
list, choose Questions under lessons.
Switch it on
Turn on Questions under lessons. Every lesson of the course gets a Questions tab in the player.
Choose the question types
Under Question types, keep Public, Private or both:
- Public: every customer of the lesson sees the question and the answers.
- Private: only the person asking and your team see the question.
With both on, the customer picks for each question, and Public is preselected. At least one type stays on.
Decide about the e-mails and save
E-mail me about new questions is on by default: the account owner gets one e-mail for each new question. Turn it off if the bell in the dashboard is enough. Save the section.
Turn questions off for one lesson
Open the lesson in the lesson editor, go to its Settings and turn on Turn off questions in this lesson. Only that lesson loses its Questions tab; the questions already asked stay saved. While questions are off for the whole course, this switch has no effect until you turn them back on.
What your customers see
| Element | What happens |
|---|---|
| Questions tab | Next to the other lesson tabs, with the number of questions the customer can see. |
| Asking at a moment | While watching a video, the customer can ask about the current moment (Ask a question at [time]). The question shows that time. For videos uploaded to Zanfia, a click on the time plays the video from there. |
| General question | Ask a question about this lesson asks without a video moment. |
| Sorting | Newest or By video moment. |
| Replies | A customer can reply under a public question and under their own private one. Your answers show a Creator or Team label. |
| Own entries | The author can edit (shown as "edited") or delete their own question or reply. |
| Locked lessons | Questions under a lesson that is still locked show only after it unlocks. |
Answer from the Questions tab
Open the course's Questions tab
Open the course and go to its Questions tab (/courses/[course id]/questions). It collects
the questions from every lesson of the course.
Filter the list
Pick a view: Unanswered, All, Public, Private or Hidden. The Lesson filter narrows the list to one lesson.
Answer
Write in Write an answer… under the question and click Answer. The customer who asked gets an e-mail with your answer. You can also answer right under the lesson in the player: Open in the player takes you to the lesson, at the video moment when there is one.
Mark the best answer
Use Mark as the answer on the reply that answers the question, yours or a customer's. It gets an Answer label, and the person who asked gets an e-mail. Unmark as the answer takes the mark back.
Hide or delete a question
- Hide takes a question or a reply away from customers. A hidden question hides its whole thread. Your team still sees it in the Hidden view, and Show brings it back.
- Delete removes it for good. A question that already has replies stays as "Question deleted", so the answers keep their context. A deleted reply disappears for everyone.
Your team edits nobody's words: to moderate, hide or delete.
Which e-mails go out
| Who | When | Subject |
|---|---|---|
| The account owner | A customer asks a question, public or private, while E-mail me about new questions is on | ❓ New question in "[course name]" |
| The person who asked | Your team replies to their question | 💬 [name] replied to your question |
| The person who asked | Your team marks an answer to their question | ✅ Your question under "[lesson name]" has an answer |
The owner's e-mail links to the question in the Questions tab and to the lesson. The customer's e-mail opens the lesson at the moment they asked about. A reply from another customer shows in the asker's notifications in the customer area, without an e-mail. Nobody is notified about their own reply.
Who on your team can answer
Team members who can edit content answer, hide, delete and mark answers. A team member with a view-only role sees the questions but can't answer or moderate them, and the tab says so.
Good to know
Turning questions off, for the course or for one lesson, only hides the Questions tab. Every question and answer stays saved and comes back when you turn questions on again. Turning off one question type only stops new questions of that type.
Questions through the assistant or the API
- The AI assistant can list your course's questions, and prepare a reply, a hide or a marked answer that it saves only after you approve it.
- The Workspace API lists questions, replies, hides and marks answers. See Courses & quizzes.
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